There are GM's, enough of them. We just don't afford to stay non stop online. There are contact infos for some of us on this forum, use it and contact us on icq. Personally, when i am at the pc, icq is open. Just message me with your problem and i will log in game and help you if possible. You can also message me or any other GM on the forum with your problem.
If the problem is more serious, then the only solution is to submit a ticket to support.